Refund and Returns Policy

Last Updated: 17-Sep-2025
Effective Date: 17-Sep-2025

At DarkNebula, all our jewelry pieces are custom-made and personalized according to your specifications. Because of this, we do not accept returns, cancellations, or refunds once an order has been placed — unless the item arrives damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 7 days of receiving your order at 📧 info@darknebula.shop
Include your order number and clear photos of the damage/defect
Once your claim is approved, you will receive a replacement item free of charge

If the customer refuses a replacement, any return shipping costs will be at the customer’s expense.

Non-Returnable Items

Because our products are custom-made, the following items are not eligible for return or refund:

Items with correct personalization and no damage
Items returned more than 7 days after delivery
Items without proof of purchase

Refunds

Refunds are only issued if a replacement is not possible.
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Returns

If a return is authorized, please send the item to:
📍 DarkNebula — Cvjetna II/6, 33520 Slatina, Croatia

You are responsible for return shipping costs.
Shipping costs are non-refundable.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Need Help?

If you have any questions about returns or refunds, please contact us:
📧 info@darknebula.shop

Refund and Returns Policy