FAQ’s

We always recommend using a secure address for delivery. The shipping company will only mark the package as delivered once it has reached the address provided. If your order is marked as delivered but you didn’t receive it, please check your mailbox, ask your neighbors, or contact your local post office. Note that we do not refund or replace items that are tracked as delivered.

Yes, we ship worldwide! However, certain location-based restrictions or customs regulations may apply. Check our shipping page or contact us for more information.

Due to their custom nature, personalized items are non-returnable. However, if there’s an error in the engraving or the item quality isn’t satisfactory, please contact us.

Most of our jewelry is crafted to withstand exposure to water and will not fade, tarnish, or lose color—even in the shower, sea, or pool. We use high-quality materials like 316L stainless steel, 18k gold, and 925 sterling silver. However, we recommend checking the product details for each piece to confirm its water resistance, as some items may require special care.

To keep your jewellery looking its best, avoid exposure to salty water, chemicals, perfumes and extreme temperatures. Store it in a cool, dry place and use a soft cloth to polish it gently.

Our jewelry is made from high-quality stainless steel or sterling silver (925), both widely used and trusted materials in the industry. However, we do not claim that our products are hypoallergenic or nickel-free. Stainless steel typically contains a small percentage of nickel, which may cause a reaction for those with a known allergy. Sterling silver is generally well-tolerated, but sensitivities can still vary from person to person. If you have specific allergies or sensitivities, we strongly recommend reaching out to us before placing an order. We’ll be happy to provide more details about the materials used in the specific piece you’re interested in.

Custom pieces are made to order and typically take 1-2 business days to produce. Times may vary slightly during busy periods.

If you haven’t received an order confirmation, please check your spam folder. If it’s still missing, contact us at info@darknebula.shop

Yes, every order includes a complimentary satin gift bag for a beautiful presentation. For an extra-special touch, you can purchase a personalised note or premium gift box, available as a separate product on our website.

Only one promo code may be used per order, but you’re welcome to combine a promo code with gift card credits.

If your text exceeds the character limit, we’ll contact you to discuss options or suggest an alternative style.

Yes! On certain pieces, we can engrave on both sides. Please check the product details or reach out to us for specifics.